Terms of Service

These terms govern your use of this website and the services provided by Sephton Connect ("we", "us", "our") to our clients ("you", "your"). By requesting a free website audit, submitting an enquiry, or engaging our services, you agree to these terms.

1. Who we are

Sephton Connect, a trading name of George Sephton (sole trader). Contact us at sephtonconnect@gmail.com.

2. Our services

We design, build, host and maintain websites for tradespeople and trade businesses. Our free website build service includes:

• A custom designed website built around your trade and business.
• Local SEO foundations and Google Business Profile setup.
• Hosting, SSL security, and unlimited reasonable content updates for the duration of your plan.

There's no upfront design or build fee. Instead, you pay a monthly fee once your site is live, covering hosting, security, support and ongoing updates, as set out on our pricing page or in your quote.

3. Free website audit

Requesting a free website audit or quote carries no obligation to proceed with our services. We'll never charge you without your agreement.

4. Pricing and payment

• Monthly fees are billed in advance from the date your site goes live, using the payment method you provide.
• We'll give you at least 30 days notice in writing before any change to your monthly fee.
• Prices shown on this website are in GBP and, unless stated otherwise, exclude VAT where applicable.

5. Cancellation

• You can cancel your plan at any time by contacting us at sephtonconnect@gmail.com. There's no long term lock in contract.
• Cancellation takes effect at the end of your current billing period. We don't provide refunds for partial months.
• If you cancel, we'll give you 30 days to export your website content and point your domain elsewhere, after which we may take your site offline.

6. Ownership and content

• You own your brand, business content, photos, and domain name.
• The underlying website template and code we build your site on remains our intellectual property and is licensed to you for use only while your monthly plan is active.
• You're responsible for making sure any content, photos, or material you give us to use is accurate and that you have the right to use it.

7. Data protection responsibilities

Where your website collects personal data from your customers, for example through a quote or enquiry form, you are the data controller for that data. We, and any third party form or hosting service your site uses, act only as a processor handling that data on your instructions.

As the data controller, you're responsible for your own data protection compliance. This includes registering with the Information Commissioner's Office (ICO), or the equivalent regulator if you're based outside the UK, where required, and keeping a privacy policy on your website that accurately reflects how your business collects and uses customer data. Any ICO registration fee or equivalent regulatory cost is your responsibility and isn't included in your monthly plan or covered by us.

We'll build your site with reasonable security in mind and, where we act as a processor for your data, handle it only on your instructions, as set out in our Data Processing Agreement. This clause doesn't constitute legal advice, and you should seek your own advice if you're unsure of your data protection obligations.

8. Your responsibilities

To deliver your website on time, we need you to provide accurate business information and any requested content, such as photos, service details and branding, in good time. Delays in providing this may delay your launch date.

9. Acceptable use

You agree not to use your website to publish anything unlawful, defamatory, infringing, or misleading. We reserve the right to suspend a site that breaches this.

10. Service availability

We aim to keep client websites available at all times, but we don't guarantee uninterrupted, error free hosting. We'll use reasonable efforts to fix any downtime or faults promptly.

11. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that can't legally be limited or excluded.

Subject to that, our total liability to you for any claim arising from our services is limited to the total fees you've paid us in the 12 months before the claim, and we're not liable for indirect or consequential losses, such as loss of profit or loss of business opportunity.

12. Consumer rights

If you're contracting with us as a consumer rather than a business, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

13. Changes to these terms

We may update these terms from time to time. We'll let existing clients know about any material change before it takes effect.

14. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact us

Questions about these terms? Contact us at sephtonconnect@gmail.com.